The inability to edit user account details, means that your school uses Single Sign On. This means that the management of users is done outside of ClickView and within your school's Active Directory. The management of users through the school's Active Directory means that your IT Administrator is in control of user creation, annual rollovers, password authentication and any associated school security policies.
At the point of login, Single Sign On passes information such as First Name, Last Name, Email Address and Grade Level (Students) to ClickView. We use this information to provision your users within ClickView, therefor, this information is unable to be edited.
Note: User Deactivation and Deletion is not automated by Single Sign On. These tasks will still need to be completed by a ClickView Admin.
If a user is missing or a user's information is incorrect, please ask the user to sign out and sign back into ClickView. Doing so will sync the latest information for that user to ClickView, thus populating the user or correcting any incorrect information.
If user information remains incorrect after the user has recently signed in, please forward this article to your IT Administrator who can find resolutions to the following scenarios below:
First Name & Last Name
Your Single Sign on (excluding Clever & ClassLink) controls First Name and Last Name fields for a user in ClickView.
This is the First Name and Last Name that is set for the user in your Active Directory.
To edit these fields, please make the changes in your Active Directory and then ask the user to sign out and into ClickView. ClickView will refresh the users First and Last Name with the edits you have just made in your Active Directory.
Email Address (Username)
Your Single Sign On (excluding Clever & ClassLink) sets the email address for a user as their username in ClickView.
Should the users email address change, a new account will be automatically created within ClickView for that user when they next sign in. The new account will utilise the new email address as their username.
If the user would like to sign into their existing account and retain access to their content such as Workspace, Clips, Interactives & Playlists, you will need to update the username of their existing user to their new email address.
Please reach out to ClickView Support with the users old and new email address, and we can update this information for you.
Once ClickView Support have made this change, the user will need to sign out and into ClickView to regain access to their existing account.
Grade Level (Students)
Your Single Sign On sets the grade level of students in ClickView.
Having a correct grade level is key to ensuring that your students are correctly segmented and can access appropriate content for their age in ClickView.
Clever & ClassLink
Please ensure that the users are correctly assigned the correct grade level in the appropriate admin portal before asking the student to sign out and sign back into ClickView.
All Other Single Sign On Providers
ClickView uses attribute values sent to us from your Active Directory and matches them against values your IT Administrator has set in ClickView. This is used to assign a student into their correct grade level or set a user as a staff member. Typical Attributes used to send values to ClickView include Security Groups, Department, Role etc.
If a user's grade level remains incorrect after recently signing into ClickView, this is because there is a mismatch between the values assigned to the user in your school's Active Directory and the values stored in ClickView.
ClickView Admins can access the SSO settings within ClickView to check and compare the values with your Active Directory.
To view and make changes to the current values set in ClickView, please log in to ClickView as an Administrator and go to ClickView Settings - SSO.
From there, please ensure that the current values listed match the grade levels they are assigned to. You can also use this page to add or edit any staff values. Update or add new values accordingly and click save. Once saved, please ask the student to sign out and sign back into ClickView for the new grade level changes to take effect for that user.
If the values in the SSO page are correct, please ensure that the user in question has an appropriate value assigned to their account in Active Directory before asking the student to sign out and sign back into ClickView. You can also reach out to ClickView Support who can confirm what attribute your school is using to send values to ClickView.
For Clever & ClassLink, your Single Sign On assigns appropriate staff members as ClickView Admins.
To set a staff member as an admin in ClickView, please assign an appropriate administrator role to the user in the Clever or ClassLink admin portal.
Once the role is applied, please sign out and sign back into ClickView for the Admin rights in ClickView to be applied.