This article covers the steps taken in order to configure the Hauppauge HVR-1700 for use with the ClickView Digital Video Recorder.
Step 1 - Prerequisite Software
Ensure that the selected video capture PC has the following software installed:
• The latest build of ClickView Publisher. Download links to the latest builds can be found by clicking here.
• The latest drivers for your graphics card - IMPORTANT! Do not assume that the latest drivers are always installed
Step 2 - Installing the Capture Card
Turn off the power to your PC. Install the Hauppauge capture card into an available PCI-Express slot. Once installed, power the PC on and ensure that Windows detects that a new video capture device has been installed. If the 'Found New Hardware Wizard' does not appear once the PC has been booted, you will need to make sure that the capture card has been properly installed.
Step 3- Installing the Drivers
After Windows boots, you will see the "Windows Found New Hardware Wizard", simply cancel this wizard (it may appear several times, repeat this each time the wizard is shown).
Download the driver installation package from here.
Once the .exe file has downloaded, run it to install the capture card drivers. This may take several minutes to complete.
IMPORTANT! Please restart the computer once this is complete.
Step 4 - Connecting an External Video Source to the Capture Card
Connect the desired external video source into the capture card on your PC.
Examples of common external video sources include:
• Digital TV Set-Top Boxes
• DVD Players
• Pay TV Set-Top Boxes
Connect the audio cable from the audio output on your external video source (usually white and red coloured ports) to the matching ports on the capture card.
Similarly, connect the video cable from your video output on your external video source (normally a yellow coloured port) to the VIDEO port on the capture card.
To prevent electrical interference from distorting your input video and audio signals, please ensure that these cables are not in contact with any power cables.
Step 5 - Opening the ClickView Digital Video Recorder
Open the ClickView Publisher application, and access the ClickView Digital Video Recorder. This is done by clicking on 'Tools > ClickView Digital Video Recorder' within the ClickView Publisher.
The ClickView Digital Recorder should now appear. For PCs with multiple Hauppauge MPEG-2 capture cards, index-numbers on the top of the interface indicate the active capture card. Simply click on these index-numbers to switch between the available capture cards.
Step 6 - Disabling Windows Power Saving
Windows power saving modes can interrupt the ClickView video recording process.
To disable power saving, please open the Control Panel and select the 'Hardware and Sound' category, then the 'Power Options' settings.
Select the 'Change when the computer sleeps' option on the left, and select '(Never)' in the 'Put Computer to sleep'. Select the 'Change plan settings' option for your currently selected power plan, and change the setting for 'Put the computer to sleep' to 'Never.'
Click on 'Save Changes' and close the Control Panel.
Step 7- Using the ClickView Digital Video Recorder
The ClickView Digital Video Recorder will now be ready for capturing video from the Hauppauge HVR 1700 video capture card - ready to be edited, compressed, and added to the ClickView Publisher.
In the event that you are experiencing issues relating to the DVR, we recommend that you send an email to ClickView Technical Support and attach the DVR log files in order resolve any issues. Guidance on obtaining your DVR log file can be found below:
Please contact ClickView Support if you have any questions or require assistance in relation to the above process.