After initially setting up your ClickView Publisher (Master) and installing your Digital Video Library, you may also want to synchronise your video library with ClickView Online.
The ClickView Online Sync Manager is a utility that comes packaged with the ClickView Publisher software and is used to synchronise videos from ClickView Publisher to ClickView Online. The Sync Manager allows you to choose which videos will be uploaded to ClickView Online, as well as specify when the synchronisation of your ClickView Library will occur.
Note: Whilst all the videos that you have marked for sync will be converted into the ClickView Online video format for caching, only those videos that are unique to your institution will actually be uploaded to Online by ClickView Publisher. Content that has been provided by ClickView, as well as content from the ClickView Exchange does not need to be uploaded by Publisher.
Additional Note: The master instance of ClickView Publisher will have various additional settings within the Online Sync Manager than other instances of ClickView Publisher. Settings such as online synchronisation scheduling are only available within the master instance of ClickView Publisher.
To access the ClickView Online Sync Manager, open ClickView Publisher, and go to Tools > ClickView Online - Sync Manager. This will open the Sync Manager Window.
The Sync Manager window will have 3 tabs: Summary, Scheduling, and Queue. The Summary tab will provide a list of videos that have successfully been uploaded to ClickView Online, as well as information about videos that are not compatible for upload (in the event that a video is unable to be successfully uploaded to ClickView Online.) To begin configuring Online synchronisation, please click on the Scheduling tab.
Under the scheduling tab, you will be able to configure how often your videos synchronise with ClickView Online, as well as specify which videos in your ClickView Library will be synced.
NOTE: To configure how often an Online sync occurs, you will require access to the ClickView Publisher (Master) application. The synchronisation schedule times cannot be set via ClickView Library Manager or other instances of ClickView Library Publisher.
The synchronisation schedule is set using the Run Uploads drop-down menu. From here you will be able to select how often the sync will occur.
Once you have selected a time-frame for the sync to occur, Click Apply to make the changes.
In order for a video to be synchronised, it must be marked for upload. To do this, right-click on a video or folder in the list under the Scheduling tab, and select Enable Upload. When a video is marked for upload, it will appear in the scheduling list in colour. When a folder is marked for upload, it can appear in one of two states:
- All the videos within the folder are marked for upload, signified by a completely filled circle icon next to the folder.
- Only some of the videos within the folder will be uploaded, signified by a half-filled circle icon next to the folder.
Additionally, when an entire folder is not marked for upload, this will be shown via the icon next to the folder, which will appear as a circle containing a cross.
An example of a folder that isn't marked for upload, one with its complete contents marked for upload, and one with only part of its contents marked for upload, respectively
Once the videos have been marked for upload, there are several options available that can be taken to perform the sync.
When the videos have been marked for upload and a schedule has been set, the process will occur automatically, and no further action is required. However, if you wish to immediately synchronise videos with ClickView Online, the steps below can be taken in order to perform this task.
If you wish to sync multiple videos with ClickView Online, navigate to the main window of ClickView Publisher, and at the top of the video list, right-click on your institution name and select Synchronise changes with ClickView Online.
A new window will appear indicating the progress of the synchronisation.
If you wish to synchronise a single video, simply navigate to the video in the main window of ClickView Publisher.
Once the video is located, right-click on it and select Generate ClickView Online URL. This will force the video to manually sync with ClickView Online.
Troubleshooting sync issues
In the event that you are unable to successfully synchronise a video and it becomes marked as "Incompatible for upload," please refer to this article for more information.