Tuesday 12th June 2018
- At 10:45am we received reports of some customers using SSO authentication where customers are unable to sign in.
- At 10:50am our team began working to resolve services to normal working order.
- At 11:00am the issue was marked as resolved after confirming with multiple customers. Apologies for any inconvenience this caused.
Still seeing an error message for single sign on?
Please refresh your browser - unfortunately browsers cache webpages and as a result the error message has been cached, preventing the authentication with ClickView Online. This does only affect users who were trying to authenticate whilst the service was down.
Alternatively, try an incognito or inprivate browser. Please don't hesitate to contact support should you require further assistance.