How to Download Videos in ClickView App (iOS or Android)

The latest versions of the ClickView App for iOS and Android have a new feature called 'Local Storage'. It allows for a video to be downloaded and stored locally on your device. This helps to conserve bandwidth when the user is re-watching a video since the video is playing locally, within their local storage, rather downloading from the internet every time.

The 'Local Storage' feature also allows users to watch videos offline if they have pre downloaded the video to local storage. This is especially useful for teachers and students who do not have internet access at home. It is important to note that an internet connection is required for the initial downloading of the video to the local storage of the device. Once the video has been downloaded, the user will be able to view this without an internet connection, provided they do not log out of the ClickView App on the device.

The following article will run through how to download videos to local storage on iOS and Android devices.

  1. Ensure you are logged into the ClickView app.
  2. Navigate to the folder that has the video that you want to store on your device.
    In the example below, the video 'Of Mice and Men' is to be stored locally. This title is in the Secondary Library. The same process will work for videos in Exchange:
    991C6ECE-BBB6-4A65-9ED1-E119E92E994F.png

  3. Tap on the three vertical dots on the right hand side of the video. A menu box will open. Select 'Download video':
    F7DDE5B0-9EBD-4A25-B7BA-B68E924554CE.png

  4. The video will begin to download to your local storage. You will see the progress on the video thumbnail:
    506937AA-1456-4816-A22A-1DE4F3694D3A.png

  5. You can cancel the download if necessary by tapping the three vertical dots, and choosing 'Cancel Download':
    2B2B4679-8131-4FEF-BEE1-F81019C86734.png

  6. Once the whole video has downloaded, the video will be visible in 'Downloads' folder located at the bottom right of the app.

 

  1. Ensure you are logged into the ClickView app. As mentioned earlier, an internet connection is required to log into the ClickView app
  2. Within the ClickView app, tap the 'Downloads' folder at the bottom right corner. A list of videos that have been downloaded to local storage will appear:
    0D861724-3F6C-4FA5-80AD-A2C9FD99BDF8.png

  3. Tap on the video title to start playing it. You will see a mobile device icon below the video player if the video is being played from local storage:
    DAE996A0-5751-4A72-AB71-0C37597492DE.png

  4. To remove a video from the 'Downloads' folder tap the three dots nest to the title and select 'Remove Download':
    1840E5CA-7F40-41CF-97A4-4EC9A199D800.png

  5. If there are no videos downloaded to local storage, a message will appear as seen below:
    5703E12F-32D6-47D6-B39D-580E241C3F2B.png

 

  1. Ensure you are logged into the ClickView app
  2. Navigate to the folder with the video you want to download.
    In the example below, the video 'Farm Animals' will be stored locally. This title is located within the Primary Library. The same process will work for videos in Exchange:
    Screenshot_20210226-171245_ClickView.jpg

  3. Tap on the three vertical dots on the right hand side of the video. A menu box will open and show the following options. Tap 'Download video':
    Screenshot_20210226-171329_ClickView.jpg

  4. Choose the desired download quality. Please note higher video qualities require more space and are a larger download:
    Screenshot_20210226-171332_ClickView.jpg

  5. Choose which network to use when downloading the title. By selecting 'Use WiFi only', the title will only downloaded when an active WIFI connection has been established. By selecting 'Use any available network', the title will be downloaded with either a cellular or WIFI network, whichever is available (with WiFi as first preference). Be aware that using a cellular network may incur additional data charges. Tap your selection to begin downloading:
    Screenshot_20210226-171336_ClickView.jpg

  6. The title will begin downloading with a progress bar underneath the title name and a prompt advising that the video has been added to the download queue:
    Screenshot_20210226-171346_ClickView.jpg

  7. You can cancel downloading if necessary by tapping on the three vertical dots next to the video and tapping 'Cancel Download':
    Screenshot_20210226-172300_ClickView.jpg

  8. Once the download has finished, click on the 'Local Storage' folder from the ClickView app main menu (accessible via the three horizontal lines at the top left of the screen). The video title will be available for playback from within your local storage.Screenshot_20210226-171407_ClickView.jpg

 

 

  1. Ensure you are logged into the ClickView app. As mentioned earlier, an internet connection is required to log into the ClickView app.
  2. Within the ClickView app main menu (three horizontal lines), tap 'Local Storage':
    Screenshot_20210226-175446_ClickView.jpg
  3. A list of videos that have been downloaded to local storage will appear. Tap on the video title to start playing it or alternatively tap the three dots and select 'Play video' .
    Screenshot_20210226-175650_ClickView.jpg
  4. Underneath the video player, in the video description, it will show the source of the video is 'Local Storage':
    Screenshot_20210226-175709_ClickView.jpg
  5. If there are no videos downloaded to Local Storage, a message will appear advising this:
    Screenshot_20210226-175726_ClickView.jpg

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