As part of the ClickView Digital Video Recorder process a log file, containing all recording and transcoding events will be created.
In cases where a problem has occurred, this log file may be requested by ClickView Technicians for detailed analysis.
Obtaining and sending your DVR log file to ClickView
1. Open Windows Explorer.
2. Navigate to your ClickView Publisher installation directory
By default, ClickView installs to the following location. During installation, the user is able to select where they want to install ClickView Publisher, so it may be installed at a user-defined location.
C:\Program Files (x86)\ClickView\ClickView Library\Logs\ClickView DVR Service.
3. Within here access the Logs folder, then ClickView DVR Service directory.
4. Locate the file called ClickViewDVRLog.txt and right-click on it. Within the drop-down menu, click Send to Compressed folder. This will zip / compress the folder.
5. E-mail this to ClickView Support, or lodge a request by clicking 'Submit a request' below