This knowledge-base article will address the common issues found when using ClickView Online on Internet Explorer.

FAQ

Q: I cannot play video or hear sounds on ClickView Online!

A: Ensure that the settings within Internet Explorer allow sounds (and animations) to play. The setting is found within Internet Options, then Advanced, then Multimedia. Tick the checkbox called Play sounds in webpages and Play Animations.

Q: ClickView Online videos are not playing back. They get stuck while attempting to buffer the video.

A: Ensure that ClickView Online has been added to Internet Explorer as a trusted site. Internet Explorer may be blocking some ClickView Online downloads (such as the video files themselves) which is causing some issues. Please click here for a tutorial on how to add ClickView Online to Internet Explorer as a trusted site.

Q: ClickView Online plugins, such as Sharepoint and Moodle, are experiencing issues with ClickView Online integration (i.e. Videos get stuck while attempting to buffer the video).

A: Ensure that ClickView Online has been added to Internet Explorer as a trusted site. Internet Explorer may be blocking some ClickView Online downloads (such as the video files themselves) which is causing some issues. Please click here for a tutorial on how to add ClickView Online to Internet Explorer as a trusted site.