This article explains how to configure ClickView Publisher (Master) for use with a NAS (Network Attached Storage) device to store the ClickView Digital Video Library.
1. On the system running the master instance of ClickView Publisher, open the Start Menu, and search for services.msc.
2. This will open up the Windows Services Management console. In this window, you will be able to see the ClickView Publisher service. Right-click this service and select Properties.
3. At the top of the Properties window, please select the Log On tab. By default, the ClickView Publisher service is set to use run using the Local System Account and this can cause problems when using a network drive/NAS device as the ClickViewData storage location.
4. In order to allow the service to access the network drive/NAS, we will need to provide credentials for a user account that has permission to access the Network Drive/NAS. Select the This Account button and enter the username and password of an account that has access to the Network Drive/NAS.
5. Once this is done click the OK button to confirm the settings and you should get the following message if the username and password have been correctly entered. Click on OK to continue.
6. The ClickView Publisher service will need to be restarted before the changes will take effect. Click OK and return to the Services Management console.
7. Under the Services Management window select the ClickView Publisher entry. Once selected you will see an option in the top left hand corner labelled Restart. Selecting this option will restart the service, enabling the changes that have been made.
NOTE: If the service fails to start please return to the 'Log On' tab and confirm that the user details have been entered correctly.
1. The steps above will now need to be repeated for the ClickView Online Upload Service. In the Services Management console, locate the ClickView Online Upload Service, right-click on it and select Properties.
2. Click on the Log On tab, then the This Account button. Enter the credentials of a user with access to the network drive/NAS.
3. Once the user credentials have been entered, click on OK and you should receive the following messages:
4. Return to the Services Management console, and restart the ClickView Online Upload Service.
1. We will now need to ensure that both the ClickView data location and share path are correctly configured on ClickView Publisher. On the system with the master instance of ClickView Publisher, open the start menu, and run regedit.exe.
2. This will now open the Windows Registry Editor, and we will need browse to the following key:
- * 32-bit operating systems: 'HKEY_LOCAL_MACHINE > SOFTWARE > ClickView > ClickView Library'
- * 64-bit operating systems: 'HKEY_LOCAL_MACHINE > SOFTWARE > Wow6432Node > ClickView > ClickView Library'
3. In the 'ClickView Library' key there will be two string values, titled 'DataPath' and 'remoteDataPath.'
4. Double-click on the DataPath String and change the Value Data to the location of the ClickView data on your Network Drive/NAS. Click on OK to apply the change.
5. Double-click on the remoteDataPath String and change the Value Data to the location of the ClickView data on your Network Drive/NAS. Ensure that the path is the full UNC path to the folder is specified, for example, '\\NAS\ClickViewData$\'
6. Click OK to apply the change and the remoteDataPath value will now state the new location of the ClickView Library data files.
7. For the changes to take effect, the ClickView Publisher service will need to be restarted from the Services Management console.
Please make sure that the users of ClickView Publisher on client instances have full Read/Write privileges to the network location that you have set up as the ClickView Library data storage location.