The sync manager is a tool used to reflect your Publisher library to your institutions ClickView Online library. Built into the sync manager is an automatic process that will try to upload any content to ClickView Online. Only the ClickView Server at your institution, will you be able to modify/view this setting.
This article aims to cover the more common causes associated with the automatic sync manager, as well as the best approaches to take in order to address any associated issues.
Note: For troubleshooting purposes, it is recommended to set the scheduling to ‘All of the Time’.
Checking the video files
The sync manager will upload content to ClickView Online given there are no issues with the video. You can view the list of videos in Tools -> ClickView Online – Sync Manager -> Summary Tab -> (# videos are not compatible for upload).
If you are unable to play the video in Publisher, then there are problems that may include missing chapters or corrupt videos files. Uninstall any unnecessary codec packs from your machine. Codec packs such as "K-Lite", "Shark007" and DivX are known to create transcoding issues. The fastest way to resolve this issue is to re-add them to Publisher.
If any videos or folders greyed out, then they are disabled for upload and will never sync to ClickView Online. Right-click the video and select Enable Upload on the folder or video.
Restarting the ClickView Services
On the ClickView Server, access services.msc. Look for ClickView Library Server and ClickView Online Upload Service. Right-click these and select Restart.
NOTE: The ClickView Publisher services can take a few minutes to start up, meaning the communication error may persist until the service has successfully started.
Restarting the ClickView Processes
Open Task Manager and find any ClickView processes. These include ClickView Online Upload Service and ClickView Publisher Service. End task these processes and relaunch Publisher.