This article will go over three different types of video library that ClickView offers and how to identify which your school is using. These types are actually three different layers of technology and are referred to as ClickView Collections, Custom Libraries, and Local Cache. It is possible that a school can run multiple at the same time.
ClickView Collections are video libraries that are managed exclusively by ClickView. They are curated and organised by our talented content team. Each collection is aimed at a different level of education and each are organised by subject. Every month collections are updated automatically by ClickView. Unfortunately you cannot make any changes to these video libraries or update the collections in any way. They are provided as is. Any emails you receive from us indicating that there are new videos available are just telling you of new content that is already available in the ClickView Collections.
To identify whether you are using a ClickView Collection video library, sign into ClickView Online, and head over to the Libraries tab. You should see collapsed trees that are named according to the collection they contain. For example, the following screenshot shows this account has five ClickView Collections, "Plus and VET Collections", "Primary Library", "Secondary Library", "Tertiary Library" and "Movies & TV":
Your account may have zero, one or more different ClickView Collections. A tell tale sign that your account has a ClickView Collection is if you see a video library that is named after an education level and that you cannot edit or curate, then you are likely using a ClickView Collection.
Customers who wish to add their own material to ClickView can have an extra library that we call a Custom Library. These video libraries are unique to each school and can only be viewed by staff and students from within the one school unless explicitly shared by the school. All content in a Custom Library is curated by staff at the school and videos from the Exchange, TV, or Workspace can be added by teachers. Usually there is one ClickView administrator at the school who manages the Custom Library via a program called Library Editor. The following image shows a ClickView account with Custom Library:
You know you've got a Custom Library if the ClickView Online Libraries tab shows a video library named after your school or named something relevant to your school. Also if the folder structure within the video library is not grouped by subject or looks different to your other libraries it is likely a Custom Library.
To throw a spanner in...
It is possible and very common to have both ClickView Collections and a Custom Library at the same time. Doing so allows schools to add content to their own library, but also removes any obligation to have to manage so many videos in a ClickView Collections video library. The screenshot below shows an account that has access to a Custom Library and five ClickView Collections:
Local Cache is a technology that stores videos on a server on premises at the school allowing videos to be delivered over the local network from the cache, rather than from the internet. This substantially reduces the bandwidth requirements for ClickView. This means you can get the highest quality videos without buffering even though you are watching videos in a web browser. Thus the videos stored in the cache are referred to as a Local Cache library. Check this article for signs that you are watching a video from your cached library.
You do not need to curate this library as videos files will be automatically added from ClickView when any users watch a new video. However you can preemptively add videos from ClickView to Local Cache via these instructions if you wish.
Local Cache is recommended for schools with low bandwidth or unreliable internet connection. If your school does not have Local cache, it will need to be setup by IT technicians at the school. See here for more details on how to install Local Cache