Whilst using the ClickView Publisher software, you may notice that the standard "Push To" icon is replaced by an icon that appears in the form of an exclamation mark within a blue circle.
Hovering your mouse cursor over the icon will display the below message:
"Folder or File I/O permission occurred in publisher service. Please ensure the publisher has sufficient permission to access the data path and then restart the publisher service."
This error message is usually associated with an incorrectly configured data location, or incorrect/insufficient NTFS permissions being applied to the data location.
You will first need to determine the ClickView-related data locations that are currently in use by your institution's ClickView Publisher Master.
The ClickView Publisher Master's Backup Utility will keep a record of the data locations that are used by the ClickView Publisher and can be used as a reference to determine whether or not these data location
To locate the ClickView Publisher's data location, you can follow the below steps on the ClickView Publisher Master machine:
- Startup the ClickView Publisher software.
- Once the Publisher is running, click on the 'Tools' menu and select the 'Backup Utility' option.
Within the Backup Utility, there will be three locations of note within the 'ClickView Data for Backup' section:
Database Path: Points to a file containing a list of records relating to all content within your library. This should be a file named "CVDB.mdb" by default.
Binary Data Path: Points to a folder containing core data relating to your ClickView Library. This folder is named "ClickViewData" by default.
Local Cache Path: Points to a folder containing Local Cache files for the videos within your ClickView Library. This folder is named "ClickViewLocalCache" by default.
Please ensure these locations exist and are accessible
In order for the ClickView Publisher software to work correctly, the ClickView-related data paths will need to be accessible by the ClickView Publisher Master services, as well as by any user who will be interacting with the ClickView Publisher software.
Begin by logging into the ClickView Publisher Master using an administrator account. If an administrator account is not used, you will not be able to add/change user permissions.
Currently applied permissions for ClickView can be viewed via the Windows File Share Management console, following the below steps:
- Open the Windows 'Run' dialogue box. The shortcut for this is Windows button + R from the desktop.
- Type 'fsmgmt.msc' into the 'Open' text box and click 'OK'.
- Under the 'Shares' folder in the console, you will see several ClickView-related shares, right-click on the 'ClickView$' share and select the 'Properties' option.
- Under the 'Security' tab, select the 'Edit' option, then the 'Add' option in the new window that appears.
- Any users who will be running the ClickView Publisher software, as well as any service account that will be running the Publisher services will need to have Read/Write permissions applied to their accounts.
- Repeat the above steps for the 'ClickViewData$' and 'ClickViewLocalCache$' shares.
You will need to go to the Shared Folder Management Console, which can be accessed by going to the Start menu and searching for fsmgmt.msc.
In the Shared Folders Management Console, select All the ClickView Shares in the left sidebar, then right-click select Stop Sharing.
Once the previous step is done open the ClickView Publisher (Master) application, click on File, then ClickView Publisher Details.
Within the ClickView Publisher Details window, you will see an unticked checkbox labelled Allow remote administration of ClickView Publisher Service.
Tick this checkbox to initiate the share creation process.
The share creation process will begin by requesting permission to create a share that will contain the ClickView Library database file. This shared path will be specified in the Database UNC Path in the Publisher Details window.
Click Yes to allow the creation of the shares, and a new message will appear confirming that the share has been created. Click OK to continue.
The second share to be created will contain the contents of your ClickView Library Data folder. This path will be specified in the Binary Data UNC Path box. Follow the prompts to continue the process.
The final share will contain the contents of your Publishers Local Cache folder. Proceed with creating the share by following the prompts.
Upon returning to the ClickView Publisher Details page, the Remote Administration checkbox will be ticked and the UNC path for each share will be listed.