When downloading videos that have been requested using ClickView's Push To functionality, it is possible for the downloads to abort, preventing the videos from being added to your ClickView Library.
This article outlines the common issues associated with aborted downloads and the steps to be taken in order to address them.
For the Push To functionality to work correctly, all instances of the ClickView Publisher software within your institution will need to be up to date.
In addition, running differing versions of the Publisher on both a Master and client machine at the same time can also result in problems with Push To.
To verify that you are running the latest version of the ClickView Publisher, you can follow the below steps:
- Start up the ClickView Publisher software.
- Once the Publisher is running, click on the 'Help' menu and select the "Check for Updates" option.
- A pop-up window will now appear, stating whether or the current instance of the ClickView Publisher is up to date. If the software is not up to date, the pop-up window will contain a link which will take you to download the latest version of the ClickView Publisher.
If the ClickView Publisher Master machine is running low on storage space, this lack of space can prevent newer videos and Push To downloads from being added to your ClickView Library.
To address this, you will need to ensure that enough storage space is made available on the Publisher Master machine.
In the case of your data being stored on a NAS device, please check that this device has sufficient storage space available.
If you find that there is insufficient space available (Generally speaking, less than 10GB is a warning size)
Please ensure that all videos in the working folders are moved into the library and synced, and if possible, allocate more storage to the relevant location.
In the case that the 'Files' directory within your ClickView Data directory is taking up a large amount of storage space, it is possible to recover a large portion of this used space by performing the Binary Content Removal process. Refer to this article for more information.
Certain ClickView Publisher setups may require the use of a custom service account to allow certain functionality to work correctly.
It is important to ensure these service account details are kept up to date on the Publisher Master machine. In the event that these details are incorrect, certain aspects of the ClickView Publisher software may stop working.
You can verify and update the service account details by doing the following:
- On the ClickView Publisher Master machine, run 'services.msc'.
- Within the Services Console, locate the 'ClickView Library Server' service.
- Right-click on the service and select the 'Properties' option.
- Within the Properties window, select the 'Log On' tab and ensure the custom service account details are correct.
- Repeat Steps 2-4 with the 'ClickView Online Upload' service.
If your institution utilises a proxy server or firewall with web filtering in place, this can typically interfere with Push To downloads and prevent them from being completed successfully.
To address this, domain/URL whitelisting can be performed on the web filter to ensure that network traffic between your ClickView Publisher and ClickView Online's services remains unimpeded.
A list of the domains/URLs required to be whitelisted can be found in the below article: