ClickView can process and display uploaded videos in 240p, 480p, 720p and 1080p and in a 16:19 aspect ratio. Processing takes place behind the scenes after you upload the file and it occurs in order of increasing resolution. Hence the lower resolution versions of your video will be available to show before the higher ones do. If you have just uploaded your file and can't find a high resolution copy, try waiting a little while and it will appear after it finishes processing. This can take some time especially if the file is big or the video is very long.
Videos can only be displayed on ClickView at a quality equal to or lower than the original video file. If your original video file is smaller than the maximum dimensions e.g. 480p then you will have the option of viewing it in either 240p or 480p but nothing higher.
If your original video file has a definition in between the above mentioned values, e.g. 576p it will be downgraded to the closest listed value. For example if you upload a 576p video file you will only be able to view the video at 240p and 480p on ClickView.
The ClickView video player shows videos in a 16:19 aspect ratio so if your original video file is not in that shape e.g. ultra wide (21:9) or TV (4:3) then the video will be letter boxed or pillar boxed i.e. black bars added to fit the video player. This may also affect the resolutions of the video that end up being available.
For best upload results please make sure you upgrade the quality of the original video to the highest possible resolution and use the 16:9 aspect ratio.