This article will provide you with the necessary information about the three types of video library that ClickView offers, and how to identify which your school is using. These library types are actually three different layers of technology and are referred to as ClickView Collections, Custom Libraries, and Local Cache. It is possible that a school can use multiple at the same time.
ClickView Collections are video libraries that are managed exclusively by ClickView. They are curated, organised and managed by our talented content team. Each collection is aimed at a different level of education and each are organised by subject. Every month collections are updated automatically by ClickView. Unfortunately you cannot make any changes to these video libraries or update the collections in any way. They are provided as is. You may receive an email from ClickView indicating that there are new videos available and these refer to new content being available within the ClickView Collections.
To identify whether you are using a ClickView Collection video library, sign into ClickView Online, and head over to the Libraries tab. You should see collapsed trees that are named according to the collection they contain. For example, the following screenshot shows this account has four ClickView Collections, "Primary Library", "Secondary Library", "Tertiary Library" and "Movies & TV":
Your account may have zero, one or more different ClickView Collections. If you see a video library that is named after an education level, i.e. Primary, Secondary, Tertiary, that you cannot edit or curate, then you are likely using a ClickView Collection.
Customers who wish to add their own material to ClickView can have an extra library that we call a Custom Library. These video libraries are unique to each school and can only be viewed by staff and students from within the one school unless explicitly shared by the school. All content in a Custom Library is curated by staff at the school and videos from the Exchange, TV, or Workspace can be added by educators. Usually, there is one ClickView administrator at the school who manages the Custom Library via a product called Library Editor.
The following image shows a ClickView account with a Custom Library named 'Customer Library'. The naming convention for Custom Libraries is up to you and completely customisable. Generally speaking, the library will reference your institute name in an effort to distinguish it from the ClickView Collections:
You know you've got a Custom Library if the ClickView libraries tab shows a video library named after your school or named something relevant to your school. Also if the folder structure within the video library is not grouped by subject or looks different to your other libraries it is likely a Custom Library.
It is possible and very common to have both ClickView Collections and a Custom Library at the same time. Doing so allows institutes to add content to their own library, and also removes any obligation to have to manage so many videos in a ClickView Collections video library. The screenshot below shows an account that has access to a Custom Library and four ClickView Collections:
Local Cache is a technology that stores videos on a server on premise at the school, allowing videos to be delivered over your local network from the cache, rather then being streamed over the internet. This substantially reduces the bandwidth requirements for ClickView and is recommended for schools with low bandwidth or unreliable internet connection.
Using Local Cache means that institutes will get the highest quality videos without buffering. Videos stored in the Cache are referred to as a Local Cache library.
This library does not need curating as videos will be automatically added when users watch a video. You can however manually add videos from ClickView to your Local Cache. Please find instructions, here.
To identify whether you are watching a video from the Local Cache library, please see this article
If your school does not have Local cache, and you'd like more information, please see this article.